The major policies of management that should be known to the
inventor are those which have been adopted to make the business
pay. Not necessarily to pay in dollars and cents today, but to pay
in every sense, and in the long run, in dollars and in other
It cannot pay in dollars if the other things are missing. By other
things are meant good organization built on best conditions of
mind and body for each of the beings included in the organization.
On such things the stability of the organization depends.
No matter how much the manager of a business may wish to run it
for other things exclusively, or for dollars exclusively, he will
find that one is not attained without the other. He is forced to
run a business for the dollar if he wishes to make an ideal
organization for each member of the human family included in it.
And vice versa, he must work toward best conditions for all the
workers if he wishes to protect the capital invested by making a
stable and fairly long-lived organization.
This statement is inserted here to clear away doubts as to the
real value or necessity of "making a business pay," and to make it
clear that no thought is to be tolerated of any scheme of
management adverse to the real interest of the workers.
The men selected for each of the various positions should be men
who are fitted to fill these very positions. This does not mean
mere physical and mental fitness; it means each position should be
filled by one who wants it, one who knows he is "better off" in it
than in any other place he can find. Dissatisfied men are burdens.
It is better to have each position filled by a man who is barely
competent to fill it than to have it filled by a man who should
have a much better position.
Of course, this is the ideal, and all moves should be made in this
direction whenever it is possible. As a rule, it is easier to find
men on this basis than to find men who are bigger than the office.
This scheme leads to more promotions in the organization and has a
stimulating effect on all concerned.